:root{--fondo: #0a1020;--panel: #0f1729;--panel2: #172139;--borde: #1f2b47;--texto: #e7ebf3;--tenue: #8c97ad;--acento: #4f6ef7;--acento-suave: rgba(79, 110, 247, .14);--aviso: #f59e0b;--ok: #10b981;--mal: #ef4444;--radio: 12px}*{box-sizing:border-box}body{margin:0;background:var(--fondo);color:var(--texto);font:14px/1.5 ui-sans-serif,system-ui,-apple-system,Segoe UI,Roboto,sans-serif}.centrado{min-height:100vh;display:grid;place-items:center;padding:24px}.acceso{max-width:420px;text-align:center;background:var(--panel);border:1px solid var(--borde);border-radius:16px;padding:36px}.acceso h1{font-size:20px;margin:0 0 12px}.acceso p{color:var(--tenue);margin:0 0 24px}.marco{display:grid;grid-template-columns:248px 1fr;min-height:100vh}aside{background:var(--panel);border-right:1px solid var(--borde);display:flex;flex-direction:column;padding:20px 14px;position:sticky;top:0;height:100vh;overflow-y:auto}.marca{display:flex;align-items:center;gap:11px;font-weight:700;font-size:18px;margin:0 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#0009}.menu-usuario-lista .tenue{padding:2px 6px 10px;overflow:hidden;text-overflow:ellipsis}.menu-usuario-lista button{width:100%;display:flex;align-items:center;gap:8px}main{padding:28px 32px;overflow-x:auto}h2{margin:0 0 18px;font-size:20px}h3{margin:26px 0 12px;font-size:15px;color:var(--tenue);font-weight:600}h4{margin:0 0 10px;font-size:14px}button{background:var(--panel2);color:var(--texto);border:1px solid var(--borde);padding:8px 14px;border-radius:8px;cursor:pointer;font-size:13px}button:hover:not(:disabled){border-color:#3a4a70}button:disabled{opacity:.45;cursor:not-allowed}button.peligro{color:var(--mal)}.acceso button{background:var(--acento);color:#fff;border:0;font-weight:600;padding:11px 26px}input,select{background:var(--fondo);color:var(--texto);border:1px solid var(--borde);padding:8px 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8px;font-size:13px}.fuerte{font-weight:600}.tenue{color:var(--tenue);font-size:12px}.agotado{color:var(--mal);font-weight:600}.detalle{max-width:280px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}tr.fallida{background:#ef44440f}.ok{color:var(--ok)}.mal{color:var(--mal)}code{background:var(--panel2);padding:1px 6px;border-radius:5px;font-size:12px}.plan{padding:2px 9px;border-radius:20px;font-size:11px;border:1px solid var(--borde)}.plan.premium{color:var(--acento);border-color:var(--acento)}.plan.basic{color:#0ea5e9;border-color:#0ea5e9}.rol,.pastilla{display:inline-block;background:var(--panel2);border-radius:6px;padding:1px 8px;font-size:11px;margin:1px 3px 1px 0}.aviso{padding:10px 14px;border-radius:8px;background:var(--panel2);margin:12px 0;font-size:13px}.aviso.error{background:#ef44441f;color:#fca5a5}.aviso.ok{background:#10b9811f;color:#6ee7b7}.servicio{display:flex;align-items:center;gap:9px;background:var(--panel);border:1px solid 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.log-texto{color:var(--tenue)}.velo{position:fixed;top:0;right:0;bottom:0;left:0;background:#0009;display:flex;justify-content:flex-end;z-index:50}.cajon{width:min(620px,100%);background:var(--panel);border-left:1px solid var(--borde);overflow-y:auto;padding:22px 26px}.cajon.ancho{width:min(1080px,100%)}.cajon-cabecera{display:flex;justify-content:space-between;align-items:center;margin-bottom:14px}.cajon-cabecera h3{margin:0;color:var(--texto);font-size:17px}.cajon-cuerpo section{padding:18px 0;border-top:1px solid var(--borde)}.cajon-cuerpo section:first-child{border-top:0;padding-top:4px}.chip.pendiente{color:#fcd34d;border:1px solid #fcd34d;background:#fcd34d14}.chip.en-proceso{color:#93c5fd;border:1px solid #93c5fd;background:#93c5fd14}.chip.resuelto{color:#6ee7b7;border:1px solid #6ee7b7;background:#6ee7b714}.chip.cerrado{color:var(--tenue);border:1px solid var(--tenue);background:transparent}.chip.prioridad-alta{color:#fca5a5;border:1px solid #fca5a5;background:#fca5a514}.chip.prioridad-media{color:#fcd34d;border:1px solid #fcd34d;background:#fcd34d14}.chip.prioridad-baja{color:#93c5fd;border:1px solid #93c5fd;background:#93c5fd14}.descripcion-ticket{white-space:pre-wrap;padding:12px 14px;border-radius:8px;background:var(--panel2);border:1px solid var(--borde);font-size:13px;line-height:1.6;margin-top:4px}.adjuntos-ticket{display:flex;flex-wrap:wrap;gap:12px;margin-top:6px}.adjuntos-ticket a{display:flex;flex-direction:column;gap:3px;width:150px;text-decoration:none;color:var(--texto);font-size:11.5px}.adjuntos-ticket img,.adjunto-generico{width:150px;height:96px;object-fit:cover;border:1px solid var(--borde);border-radius:8px;background:var(--panel2)}.adjunto-generico{display:grid;place-items:center;font-size:30px}.adjuntos-ticket a:hover img,.adjuntos-ticket a:hover 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14px}.tabla-dias{max-width:520px;margin-bottom:18px}@media(max-width:1000px){.costos-cabecera{grid-template-columns:1fr}}@media(max-width:860px){.marco{grid-template-columns:minmax(0,1fr)}aside{flex-direction:row;align-items:center;gap:10px;overflow-x:auto;padding:10px}aside{position:static;height:auto;min-width:0}.detalle-controles{width:100%}aside nav{flex-direction:row}.marca{margin:0 8px 0 0}.barra-superior{padding:10px 18px}.menu-usuario-correo{display:none}main{padding:18px}}.estado-bien{--tono: var(--ok)}.estado-aviso{--tono: var(--aviso)}.estado-critico{--tono: var(--mal)}.estado-desconocido{--tono: var(--tenue)}.veredicto{display:flex;align-items:center;gap:12px;background:var(--panel);border:1px solid var(--borde);border-left:3px solid var(--tono);border-radius:var(--radio);padding:14px 16px;margin:16px 0}.veredicto .punto,.alerta .punto,.recurso-cabecera .punto{width:9px;height:9px;border-radius:50%;background:var(--tono);flex:none;box-shadow:0 0 0 3px color-mix(in 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var(--acento);outline-offset:2px}.recurso-cabecera>div{flex:1;min-width:0}.recurso-mas{display:inline-flex;align-items:center;gap:2px;font-size:12px;color:var(--tenue);white-space:nowrap}.recurso.pulsable:hover .recurso-mas{color:var(--texto)}button.volver{display:inline-flex;align-items:center;gap:4px;background:none;border:0;padding:4px 0;color:var(--tenue);margin-bottom:10px}button.volver:hover:not(:disabled){color:var(--texto)}.detalle-cabecera{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;flex-wrap:wrap}.detalle-titulo{display:flex;align-items:center;gap:14px;min-width:0}.detalle-titulo h2{margin:0 0 4px;font-size:24px;overflow-wrap:anywhere}.detalle-titulo .punto{width:12px;height:12px;border-radius:50%;background:var(--tono);flex:none;box-shadow:0 0 0 4px color-mix(in srgb,var(--tono) 22%,transparent)}.detalle-controles{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.detalle-meta{margin:12px 0 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